HealthConnection.ca offers a strong commitment to Customer Service. All our staff take part in an extensive product knowledge training period. This ensures that our customers have the most up-to-date information available. Our staff is courteous, knowledgeable, experienced and well trained. We hope you find out how easy and friendly it is to use HealthConnection.ca Online to get the highest quality products at very competitive prices.

We understand that shopping online can feel risky and uncertain. Where does your information go? How can you be sure that someone out there with a computer can't intercept your credit card numbers? Because your credit security is our highest priority, HealthConnection.ca Online has taken several steps to ensure that your payment information is processed confidentially and accurately.

HealthConnection.ca Online uses a simple shopping cart hosted by DXCART on secure socket layers (SSL), an advanced encryption technology that works with most browsers. This encryption makes it almost impossible for unauthorized parties to read any information that you send us. In fact, in the highly unlikely event of credit card fraud, most credit card companies guarantee your protection against any liability.

So there is little risk! In fact, shopping at HealthConnection.ca Online is statistically safer than using your credit card at a restaurant or department store. Give it a try and see for yourself. We are sure you'll change your mind about the security of internet shopping, and find yourself appreciating the fun and convenience of shopping at online.

Privacy Policy

HealthConnection.ca's procedures for handling customer information are created with the understanding that internet technologies are still evolving and internet business methods are also continuing to evolve. As a result, HealthConnection.ca's policies and procedures are also subject to change.

In the course of serving our customers, HealthConnection.ca acquires, stores and transmits customer information that customers may regard as private or sensitive. Some of this information, such as customer's name, address, telephone number and credit card data - is provided to HealthConnection.ca by our customers in order to establish service.

Customer Data Security & Disclosure

HealthConnection.ca protects the confidentiality of its customer's information to the fullest extent possible. HealthConnection.ca will not disclose its customers personal and credit card information unless HealthConnection.ca has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of HealthConnection.ca, our customers or others, or where HealthConnection.ca, in good faith believes that the law requires such disclosure.

HealthConnection.ca will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that we store or transmit for our customers. The circumstances under which we will disclose such electronic customer communications are when:

1. It is necessary in order to provide service to the customer;
2. It is necessary to protect the legitimate interests of HealthConnection.ca and its customers.
3. It is required to cooperate with interception orders, warrants, or other legal process that HealthConnection.ca determines in its sole discretion to be valid and enforceable; and
4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by HealthConnection.ca and appear to pertain to the commission of a crime.

HealthConnection.ca disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. We will, however, review, delete or block access to communications that may harm HealthConnection.ca, its customers or third parties.

Order Confirmation

An order confirmation is sent to you by email after you submit your order online, usually within 24 hours. It is important that you correctly enter your email address when placing your order. If you do not receive your email confirmation, please contact our customer service department by email at: customerservice@healthconnection.ca

Back Orders

Whenever possible, we try to ship your order as one complete shipment. However, if you have ordered several items that are in stock and others that are temporarily out of stock, we will notify you of the out of stock items and wait for your instructions on whether to ship partial or hold shipment for the items needed to fill your order. Your credit card will only be billed for items that are shipped.

Return Policy

We are so confident in the quality of our products that we offer an unconditional 100% satisfaction guarantee: If you are unhappy with the products you have purchased for whatever reason, call or e-mail us for return authorization. You can then simply return the unused portion within 30 days for a refund, 15% restocking fee will be charged on all returned products. Please include your name, address, daytime phone number, and reason for return along with the product.

Mail Returns To

HealthConnection.ca
Attn: Returns
Unit 305 - 6741 Cariboo Road
Burnaby, BC Canada
V3N 4A3
Phone: (604) 420-2733 or e-mail customerservice@healthconnection.ca

We will credit your account within one week of receiving your return. Please note that customers are responsible for return postage and customs charges if applicable. We will not issue a refund for those charges.

Shipping Fee

Free Shipping is provided by HealthConnection.ca Online with a minimum purchase requirement. All orders are sent by Expedited (regular post) or by courier (ground service). The customer, may choose a faster service. If you choose priority or express the cost difference between regular and priority/express shipping will be extra cost to the customer (All International orders must be sent via Airmail).

Canadian Orders: All orders over $75.00 CAD before taxes (product value only) are sent prepaid by Expedited Canada (regular post).

US Orders: All orders over $100.00 CAD before taxes (product value only) are sent prepaid by Expedited USA (regular post).

Rest of the World: We allow a 10% shipping allowance on all orders over $150.00 CAD (product value only) For example, If your order comes to $161.00 CAD we will credit $16.10 CAD towards the shipping cost. We will advise you of the total cost of shipping by e-mail. All orders are sent by Air Mail.

Taxes

Orders within Canada are subject to 5% GST (Goods and service tax) and within the province of British Columbia are subject to 7% provincial sales tax on applicable products. Our shopping cart automatically calculates these taxes for you. All countries outside Canada are exempt of these taxes.